Shipping policy
Order Processing & Dispatch
We prepare and dispatch all valid orders within 1–3 business days after payment confirmation, minimizing customer waiting periods to ensure all seafood products are delivered in fresh and proper condition.
International Shipping & Delivery Time
Our standard international shipping service typically delivers orders within 6–14 days to most global destinations. Delivery timelines are estimated and may fluctuate based on different shipping locations and local customs clearance status. Customers can choose the rush shipping option at checkout if expedited delivery is required.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time according to your order weight and exact shipping destination. The final shipping cost is clearly displayed on the checkout page prior to payment, with absolutely no hidden fees or undisclosed additional charges.
Customs Duties & Import Taxes
International shipments may be subject to customs duties or import taxes determined and enforced by local customs authorities. All such incurred charges are the sole responsibility of the order recipient. We advise customers to verify their local import regulations before placing orders to avoid unexpected extra costs.
Packaging & Shipping Protection
We utilize high-strength, shockproof packaging materials optimized for seafood transportation, fully securing items and preventing damage or leakage during transit. For all high-value orders, optional shipping insurance is offered at checkout to provide extra safety and peace of mind for your purchase.
Delivery Inspection & After-Sales Service
Please conduct a thorough inspection of the outer packaging upon delivery. If you discover any damage, leakage or severe deformation, take photos as official evidence, refuse to sign for the parcel, and contact our support team immediately.
If any product defects are identified after signing for delivery, please notify our customer support team within 48 hours. We will complete issue verification and arrange suitable return, exchange or other appropriate after-sales solutions.
Customer Support
If you have any inquiries regarding shipping arrangements, customs clearance or delivery progress, our dedicated customer support team is always available to assist you. Feel free to reach out anytime for timely and professional guidance via email: support@robielec.shop or phone: +64 21 684 9375.
Thank you for choosing ROBIN CHAPMAN! We continuously optimize our logistics procedures to provide a faster, safer and worry-free shopping experience for every customer.